Location
Belgium (Ghent/Antwerp)
Job
Full-time
About CollectOnline
CollectOnline is an international, AI-driven order-to-cash player making receivables management smarter through digital innovation. Through an omnichannel approach email, phone, SMS, self-service our platform combines intelligent automation with human empathy.
We’re active in more than 14 European countries and serve clients across a wide range of sectors: healthcare, energy, telecom, retail and finance.
Once Operations has successfully implemented a client, you as Customer Success Manager become the steady face that maintains the relationship for the long term: you make sure clients keep using the platform, keep growing, and keep coming back.
Your Role
- Analysis & intake
– Situation analysis
Mapping the client’s current processes, systems and pain points.
– Requirements translation
Converting client needs into a clear technical and functional scope.
– Statement of Work
Drafting an SoW that serves as the contractual basis for the implementation.
- Implementation & configuration
– Platform configuration
Setting up DunningOnline or RecoverOnline to fit the client: workflows, communication channels, integrations.
– Technical guidance
Coordinating integrations with ERP, accounting software and payment providers.
– Testing & validation
Making sure everything works before go-live — together with the client.
- Project & portfolio management
– Parallel project tracking
Managing multiple active implementations at once via JIRA, with weekly portfolio status updates.
– Stakeholder communication
Proactively reporting to the client and internal team lead on progress, risks and decisions.
– Hypercare & handover
After go-live, you remain the point of contact during the hypercare period and ensure a structured handover to the support team.
Who we are looking for
- Master's degree.
- 5+ years of experience in implementation, business consulting or project management — preferably in a SaaS or FinTech environment.
- Proven experience managing multiple projects in parallel.
- Strong analytical skills: you quickly understand how client processes work and where the bottlenecks are.
- Familiar with project management tools such as JIRA or similar.
- Excellent communication in Dutch and English; French and/or German is a plus.
- You combine structure and discipline with a client-focused, pragmatic approach.
- Knowledge of credit management, accounts receivable or collections processes.
- Experience with ERP integrations or connecting SaaS platforms.
- Affinity with AI applications in business processes.
What we offer
- A key role within the Operations team of a fast-growing European SaaS scale-up.
- Direct impact: your implementations help drive client success in 14+ countries.
- Autonomy and ownership — you own your portfolio.
- Attractive, market-conform salary package.
- Flexible working hours — and a workplace you'll actually want to come to.
- Training budget and room for personal and technical growth.
