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FAQ

Frequently Asked Questions

What is CollectOnline?
CollectOnline is a platform for managing receivables, dunning and debt collection. It helps organisations automate the receivables lifecycle, from payment reminders and invoice follow-up to debt recovery and legal recovery processes.
What solutions does CollectOnline offer?
CollectOnline offers solutions for different stages of the receivables and collection process:
  • DunningOnline for automated invoice follow-up and debtor management.
  • RecoverOnline for cloud-based debt collection case management.
  • AI-powered collection solutions to support communication, prioritisation and next-step decisions.
  • Integrations and API connectivity to connect CollectOnline with existing business systems.
CollectOnline is designed for organisations that want to automate and improve their receivables and collection processes. Its solutions support finance teams as well as organisations managing debt collection cases and growing case volumes.
CollectOnline connects your systems, automates collection processes and provides data to support better decisions. The platform is designed to reduce manual administration, improve cash flow and help teams manage receivables more efficiently.
DunningOnline is CollectOnline’s solution for automated invoice follow-up. It helps organisations manage overdue invoices through automated debtor management and personalised reminders.
RecoverOnline is a cloud-based case management solution designed for debt collection agencies and bailiffs. It helps organisations manage and automate debt recovery workflows.
CollectOnline offers AI-powered capabilities designed to support communication and decision-making during the collection process.
CollectOnline offers AI-powered capabilities designed to support communication and decision-making during the collection process.