FAQ
Frequently Asked Questions
Still have questions about CollectOnline? We’ve answered the most common questions about our solutions, integrations, AI-powered automation and implementation. If you don’t find what you’re looking for, our team is happy to help.
How much of our current collection process can we automate?
CollectOnline can automate many repetitive parts of the collection process, including payment reminders, follow-ups, workflow triggers, case prioritization and communication. This allows your team to focus on exceptions and cases that require human attention.
Can CollectOnline integrate with our existing ERP or accounting software?
Yes. CollectOnline integrates with a wide range of accounting, payment and communication platforms, including Exact Online, Yuki, Snelstart, Cipal Schaubroeck, Visma, Cevi, Winbooks, D-basics, RACS and Minox.
For payments, CollectOnline supports platforms such as Buckaroo, Pay.nl, Mollie, Acquired, Myponto and Checkout. Communication integrations include Peppol, Azure, Amazon SES and Spryng, among others.
If your platform isn’t on the list, CollectOnline also offers custom integrations and a powerful API, allowing you to connect with your existing software and systems.
How quickly can we get started with CollectOnline?
Implementation depends on your systems, workflows and requirements. CollectOnline is designed to make onboarding straightforward, starting with connecting your data and systems, configuring your workflows and testing the setup before going live.
How does AI automate debt collection?
AI can help automate repetitive collection tasks, analyze incoming communication, support case prioritization and assist with debtor communication. Instead of replacing your team, AI helps your people work more efficiently and focus on cases that need human judgment.
Can you apply a payment plan to multiple invoices and can you reconfigure it easily?
Payment plans are always implemented on a case-level, and a case can contain multiple invoices. A payment plan can be implemented on either a specific amount (for example, €100/month) or on a specific amount of periods (for example, 4 months).
It is very easy to change this, and it takes less than half a minute to do so!
How can I send automatic letters, mails and follow up on my cases?
Our workflow lets you automatically prepare calls, send emails and generate letters, based on what information is available for this debtor. Thanks to our integration with our partners, it’s possible to automatically send these without any need for human intervention.
