AI Agent
Every incoming email, turned into action
The CollectOnline AI Agent reads every email from your customers and debtors, understands what they need and takes the next step for you, from a reply to a registered promise to pay. Always within the rules you define.
- Reads every incoming email
- Acts within your rules
- Built into DunningOnline and RecoverOnline
- Promise to pay detected€1,250 · 15 Nov
- Reply draftedFor your review
- Registered in the fileWorkflow updated
One email in, the right action out
Reads and summarises
Summarises every incoming email, also when it is written in another language.
Detects promises to pay
Recognises promises to pay and captures the amount and the promised date.
Detects payment plans
Recognises payment plan proposals and prepares them for review.
Drafts and sends replies
Answers automatically or semi-automatically, based on your own business information.
Creates tasks
Sends follow-ups to the right person in your team.
Changes workflows
Moves the invoice or file to the right next step.
Registers promises and plans
Records promises to pay and payment plans in the application.
Works in the background
Takes routine actions in the application without anyone opening the file.
Write with AI
Drafts an email, adjusts its tone or translates it.
See the AI Agent in action
From one email to the next step
From the moment an email arrives to the moment the next action is taken, in four steps.
1. Reads
The agent reads every incoming email and summarises it for your team, also when it is written in another language.
2. Understands
It recognises what the sender wants: a promise to pay, with the amount and the promised date, a payment plan proposal or a question.
3. Acts
Within your rules, it replies and takes the next step in the application: a task, a workflow change or a registered promise to pay.
4. Hands over
Anything that needs a person goes to your team’s review queue.
Automation you stay in charge of
Your rules. Decide which email types the agent handles, under which conditions, and how responses are processed.
Your knowledge. Replies draw on your company-specific knowledge base, so they stay accurate, relevant and consistent.
Your review. Detected promises to pay and payment plans appear in a review queue for your team.